Las Vegas Marriott Hotel Slip & Fall Accident Attorneys

What Should I Do Immediately After a Marriott Accident?

What you do in the first hour after your hotel accident can make or break your case. Evidence in a busy hotel with 24/7 operations, constant cleaning, and transient guests can disappear quickly.

If you can only do three things right now:

• Take photos of where you fell and what caused it
• Get medical attention within 24 hours
• Don’t give any recorded statements to hotel staff or insurance

Here are the complete steps when you’re able:

Document Everything Before It’s Gone

Use your phone to take extensive photos and video before anything gets cleaned or moved:

• The exact spot where you fell or were injured
• The specific hazard (wet floor, broken furniture, poor lighting, debris)
• Lack of warning signs, barriers, or adequate lighting
• Your immediate injuries, even if they seem minor
• The surrounding area showing the hotel’s responsibility for the space
• Housekeeping/maintenance logs: Photograph any posted cleaning schedules or wet-floor signage, and note the time you saw them
• Lighting/electrical: Take a quick video that shows how dim an area is or a flickering fixture
• Water source: If it’s from mopping, leaks, or ice machines, capture a wide shot showing where it likely originated
• Security camera locations: Photograph visible cameras—this helps us send precise preservation requests

Get Witness Information

If anyone saw your accident – other hotel guests, staff members, or visitors – get their names and phone numbers immediately. Hotel witnesses are particularly challenging because:

• Guests check out and return to locations worldwide
• Staff members work different shifts and may not be available later
• Security personnel may transfer or leave employment

Don’t assume hotel management will collect accurate witness information for your benefit.

File an Incident Report

Insist on filing an official report with hotel management, not just front desk staff. Be factual but careful with your words:

• DO say:
  • “I slipped on a wet floor in the lobby with no warning signs”
  • “The chair in my room collapsed when I sat on it normally”
  • “I am injured and require medical attention”
• DON’T say:
  • “I guess I should have been more careful”
  • “Maybe it was just a freak accident”
  • “I’m okay” or “Don’t worry about it”
• Important: Get a copy of the incident report or take a photo of it before leaving. Be polite but don’t accept offers of room upgrades, dining credits, or future stay vouchers in place of addressing your injury legally.

Get Documented Care Within 24 Hours

Go to urgent care or the ER within 24 hours, even if you feel “okay.” Hotel injuries can be particularly problematic because:

• You may be away from your regular doctors
• Delayed treatment while traveling gives insurance companies ammunition
• Some injuries don’t show symptoms immediately
• You need official medical records linking your injuries to the hotel accident
• Traveling? Ask for copies of all visit summaries and imaging on a USB or portal. We coordinate with your home doctors so your treatment—and documentation—doesn’t stall when you fly out.

Preserve Important Evidence

• Your clothing and shoes: Place them in a sealed bag – they may show what caused your fall
• Room key card and receipts: These prove your legal status as a hotel guest
• Photos of your room or area: Document the conditions at the time of your accident

This feels overwhelming when you’re hurt and your travel or business plans are disrupted, but you don’t have to handle everything perfectly. Even taking a few photos and getting prompt medical care puts you in a much stronger position than most people in your situation.

Do I Have a Valid Marriott Case?

After getting hurt at a hotel you trusted for your stay, it’s natural to second-guess yourself. You might wonder “Was this really their fault?” or “Should I have been more careful?” These doubts are completely normal, but don’t let Marriott’s “guest recovery” team make that decision for you. You may have a very strong claim.

Whether you’re an experienced business traveler or on a family vacation, hotel negligence isn’t your fault. Your familiarity with hotels doesn’t make you responsible for hazards Marriott’s staff failed to address. Hotels have a heightened duty of care because they invite guests onto their property and profit from providing safe accommodations.

What Proves Marriott Was Negligent

To have a valid case in Nevada, we must show:

• A dangerous condition existed: Wet floors, broken furniture, poor lighting, structural defects, or inadequate security.
• Marriott knew or should have known: The hazard existed long enough that reasonable inspections and maintenance would have discovered it.
• They failed to fix it: No cleanup, repair, warning signs, or barriers were provided to protect guests.
• This caused your injury: You were hurt as a direct result of their negligence.

Common Marriott hazards that create strong cases:

• Lobby and common area accidents: Wet marble or tile floors from cleaning or leaks, torn carpeting, poor lighting, luggage cart collisions.
• Guest room and suite dangers: Bathroom slip hazards on wet tile surfaces, shower or tub falls, broken or defective furniture, faulty electrical fixtures.
• Restaurant and bar incidents: Spilled food or drinks creating slip hazards, trip hazards from equipment or furniture, escalator or elevator incidents.
• Pool, spa, and fitness center accidents: Slippery surfaces without adequate drainage, lack of proper supervision, defective exercise equipment.
• Hotel parking garage and outdoor dangers: Poor lighting creating security risks or hidden hazards, cracked pavement, inadequate weather protection.

What If I Was Partially at Fault?

Nevada follows a comparative negligence rule. You can still recover compensation as long as you weren’t more than 51% at fault for the accident. Marriott will try to shift blame by arguing you should have seen the hazard, were distracted, or didn’t exercise reasonable care. These are common tactics, but they don’t automatically disqualify your claim.

• Example: If your total damages are $150,000 and you’re found 25% at fault, you’d still recover $112,500.

When Cases Are Harder to Win

Be honest about these factors that can weaken your claim:

• You ignored clearly posted warning signs or barriers
• You were intoxicated or under the influence
• You were in an area clearly marked as restricted to guests
• The hazard was created by another guest moments before your accident

Even with these challenges, you may still have a case depending on the specific circumstances. Jack’s experience helps evaluate which cases can overcome these obstacles and which ones face an uphill battle.

• Reality check: If you never sought medical care, ignored clear warning signs, or the hazard was created moments before your fall, your case can be harder—but not impossible. Tell us exactly what happened so we can evaluate evidence fast.

When You Need Legal Help Immediately

Call an attorney right away if:

• You suffered serious injuries requiring emergency treatment
• The hotel refuses to file an incident report or provide a copy
• You’re being pressured to accept “guest recovery” compensation instead of legal remedies
• Hotel staff made statements acknowledging they knew about the hazard
• Your injuries are affecting your ability to work or travel

Remember: You have two years to file a lawsuit in Nevada, but hotel evidence disappears fast. Security footage gets overwritten, staff members change positions, and physical hazards get repaired quickly.

Protecting Yourself From Marriott’s “Guest Recovery” Team

After your accident, you’ll likely encounter Marriott’s “guest recovery” specialists before you hear from their insurance company. These staff members are trained to handle guest complaints and minimize negative reviews, but they’re not the same as legal claims adjusters.

With 40 years of experience taking on major corporations, Jack understands this playbook. He doesn’t just react to their guest service tactics; he builds your case from day one to establish the serious legal nature of your claim and prevent them from treating your injury as a customer service issue.

The “Guest Recovery” vs. Legal Liability Distinction

• Guest recovery focuses on:
  • Apologizing for your “experience”
  • Offering room upgrades, dining credits, or future stays
  • Getting you to sign satisfaction surveys or waivers
  • Resolving the matter quickly and quietly
• Legal liability addresses:
  • Actual compensation for medical bills and lost wages
  • Payment for pain, suffering, and life disruption
  • Long-term medical needs and permanent limitations
  • Full accountability for their hotel negligence

Don’t sign anything labeled as a “satisfaction survey,” “incident acknowledgment,” or “goodwill resolution” without legal review—some forms include release language that can limit your claim.

The Recorded Statement Trap

Recorded statements help the insurer—not you. Adjusters are trained to downplay injuries and shift blame. Politely decline and direct them to your attorney so your medical recovery—not a phone interview—sets the pace. Their questions are designed to minimize your claim:

• “Were you familiar with the hotel layout?” (Trying to establish you should have known about hazards)
• “Had you been drinking?” (Looking for ways to blame you)
• “How are you feeling today?” (Hoping you’ll downplay your injuries)

The Best Response

“I am focusing on my medical treatment and recovery. My attorney will be in contact with you to handle all aspects of my claim.” This protects your rights while ensuring experienced legal counsel handles all communication with their corporate legal and insurance teams.

Understanding Your Marriott Injuries and Compensation

A hotel injury doesn’t just cause physical pain – it disrupts business trips, family vacations, and important plans. The financial and personal impact can be devastating, especially when you’re dealing with medical care away from home.

Why Hotel Injuries Create Unique Challenges

• Travel disruption: Medical treatment in an unfamiliar city, missed business opportunities, ruined family vacations, additional travel and lodging costs.
• Delayed care: You may not be near your regular doctors or may delay treatment hoping to continue your trip.
• Hard surfaces: Hotel lobbies, bathrooms, and common areas typically have tile, marble, or concrete surfaces that cause more severe injuries than carpeted areas.
• Unfamiliar environment: Poor lighting, layout changes, or temporary hazards in hotels can catch even careful guests off guard.

Types of Compensation Available

• Economic damages cover your calculable losses:
  • All medical expenses (emergency care, surgery, physical therapy, ongoing treatment)
  • Lost wages from missed work or business opportunities
  • Additional travel and lodging costs due to your injury
  • Transportation costs for medical appointments
  • Future medical care for permanent injuries
• Non-economic damages compensate for the human impact:
  • Physical pain and suffering
  • Emotional distress and trauma from the accident
  • Loss of enjoyment of life activities
  • Disruption of important business or family plans
  • Permanent limitations or scarring

Why You Shouldn’t Accept “Guest Recovery” Offers

Marriott’s initial response will likely come from guest services offering hotel credits, future stays, or small monetary payments to “make things right.” These offers are not legal settlements and typically fall far short of actual compensation. Warning signs of inadequate offers:

• Come from “guest services” rather than legal or insurance departments
• Made before you complete medical treatment
• Don’t account for lost wages or future medical needs
• Include language about this being “final resolution”
• Focus on your “experience” rather than your actual injuries

Never accept any settlement until you’ve reached maximum medical improvement and understand the full financial impact of your injuries.

Why Choose Jack Bernstein for Your Marriott Case

Hotel injury cases require specific knowledge of hospitality industry standards, corporate liability structures, and the sophisticated tactics used by major hotel chains and their insurance companies.

40 Years of Nevada Experience

Jack has been handling premises liability cases in Las Vegas for four decades, giving him unique insight into how major hospitality companies operate in Nevada’s tourism-focused legal environment.

What Jack’s 40 Years Teaches About Hotel Cases

• Corporate structure complexities: Many Marriott properties involve multiple entities – the brand, property owner, management company, and various contractors. Jack knows how to identify all responsible parties to maximize your recovery.
• Guest recovery vs. legal claims: Jack understands the difference between hospitality customer service and actual legal liability, ensuring your injury is treated as a serious legal matter from day one.
• Nevada tourism law advantages: Jack knows how Nevada’s premises liability laws specifically protect hotel guests and how to leverage these protections for maximum compensation.

You Work Directly With Jack

At many large firms, your case gets assigned to junior associates who lack the experience to handle sophisticated hospitality defendants. Here, you get Jack Bernstein’s personal attention throughout your case.

We Handle Everything

While you focus on healing and getting your life back on track, we handle:

• Evidence collection and preservation from hotel properties
• All communication with hotel management, guest services, and insurance companies
• Coordination with your medical care, whether local or out-of-state
• Legal deadlines, court filings, and complex corporate liability issues
• Aggressive negotiation for maximum compensation

No Fee Unless We Win

We work on a contingency fee basis. You pay no attorney’s fees unless we successfully resolve your case.

Frequently Asked Questions

Q: How long do I have to file a Marriott slip and fall lawsuit in Nevada? A: Nevada’s statute of limitations gives you two years from your accident date to file a lawsuit. However, critical evidence like security footage often gets overwritten within 30-60 days, and hotel staff may transfer to other properties. Taking immediate action helps preserve the strongest possible case.

Q: What is my Marriott hotel injury case worth? A: Case value depends on your injury severity, medical expenses, lost wages, travel disruption, and how clearly Marriott’s negligence caused your accident. Hotel cases can have higher values due to the disruption to business and personal plans beyond just medical costs. We can provide a realistic assessment during your free consultation.

Q: What if I live out of state but was injured at a Las Vegas Marriott? A: Nevada law applies to your case since the injury occurred here, and Nevada’s premises liability laws are favorable to injured guests. We handle all the coordination and can work with your out-of-state medical providers to ensure your case is properly documented regardless of where you live.

Take the First Step Today—It’s Free

Hotel accidents are serious, and dealing with the aftermath while trying to recover from your injuries can feel overwhelming, especially when you’re far from home or your trip has been disrupted.

Don’t let Marriott’s guest recovery team minimize your suffering or convince you to accept inadequate compensation. Their job is protecting the hotel’s interests, not ensuring you receive fair compensation for your injuries.

Contact Jack Bernstein Injury Lawyers today for a free, no-obligation consultation. Unlike at other firms, you will speak directly with Jack, who will listen to your story and provide honest answers about your legal options. We’ll evaluate your case’s strength, explain your rights, and outline the best path forward.

You trusted Marriott to provide a safe environment for your stay. When they failed in that duty and you were injured as a result, you shouldn’t have to bear the financial burden alone.

Call us 24/7 at (702) 633-3333 or fill out our simple online form.

Jack’s got your back!